No hassle 30-day guarantee
We want to make sure you’re 100% happy with your order! If something isn’t quite right, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please email us at hello@masimasa.com within 30 days of purchase. Please include your full name, order number, and any details that will help us make it right.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item!
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@masimasa.com.
